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Ultra Bookings (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website ultrabookings.net or our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name, email address, phone number, and billing details.

  • ID or verification documents (for host/guest verification).

  • Payment details (processed securely via third-party providers).

b) Usage Information

  • Device type, browser, IP address, and location data.

  • Pages visited, search history, and interaction with our platform.

c) Booking Information

  • Property details, stay dates, number of guests.

  • Communication between Guests and Hosts via the platform.

2. How We Use Your Information

We use your information to:

  • Facilitate bookings and process payments.

  • Verify identities and prevent fraud.

  • Communicate with Hosts and Guests.

  • Provide customer support.

  • Improve our platform and personalize your experience.

  • Comply with legal and regulatory requirements (POPIA, CPA, tax laws).

3. Sharing of Information

We may share information with:

  • Hosts: Guest details necessary for confirmed bookings.

  • Guests: Host details relevant to their stay.

  • Service providers: Payment processors, IT support, and verification partners.

  • Authorities: When required by law or to protect rights, safety, or property.

We do not sell your personal data to third parties.

4. Cookies & Tracking

  • We use cookies to improve site performance, remember preferences, and analyze traffic.

  • You may disable cookies in your browser, but some features may not work properly.

5. Data Retention

  • We retain personal data only as long as necessary for bookings, legal obligations, or resolving disputes.

  • You may request deletion of your account and personal information at any time, subject to legal retention requirements.

6. Your Rights (POPIA & GDPR-Aligned)

You have the right to:

  • Access the personal data we hold about you.

  • Correct or update your information.

  • Request deletion of your data.

  • Withdraw consent to marketing communications.

  • Lodge a complaint with the Information Regulator (South Africa) if your data rights are violated.

7. Security

We implement industry-standard security measures to protect personal information, including encryption, firewalls, and secure payment gateways. However, no method of transmission is 100% secure.

8. Children

Our services are not intended for persons under 18. We do not knowingly collect data from children.

9. International Transfers

If you access Ultra Bookings outside South Africa, your data may be transferred and processed in other countries where our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective once posted on our website.

11. Contact Us

For questions or data requests, please contact:
📧 info@ultrabookings.net
📞 +27 83 661 6142